Frequently asked questions

Yes, completely. We act as your authorized agent, similar to how a recruiter or career coach might submit applications on your behalf. Every application is submitted in your name, through standard company portals, using only the information you've explicitly provided to us. We never misrepresent your qualifications or fabricate information.

No. We never request access to your email, LinkedIn, or any other personal accounts. We work exclusively with the resume and information you provide directly to us. All applications are submitted through public job portals.

We cannot guarantee a final offer—that depends on your interview performance, market conditions, and fit with specific companies. What we do guarantee is a significant increase in your response and interview rate. Our average user sees a 6x improvement in callbacks compared to self-applying with an unoptimized resume.

Our users typically see a 15-20% response rate on optimized applications, compared to the industry average of 2-3% for self-submitted applications. Results vary based on your experience level, target roles, and market conditions, but the optimization process consistently outperforms unoptimized submissions.

We use sophisticated systems to handle the mechanical parts of job applications—form filling, document uploads, and tracking. However, a human engineer reviews every single tailored application before it's submitted. The cover letters and resume optimizations are never fully automated; there's always human oversight.

Yes. Our Career Surge and Maximum tiers include an optional review mode where applications wait in your dashboard for 24 hours before automatic submission. You can approve, edit, or reject any application during this window. This is especially useful for high-priority target companies.

During onboarding, you specify your target roles, preferred companies, location preferences, salary range, and any deal-breakers. Our system then matches you with relevant openings from our database of vetted opportunities. You can also add specific companies to your priority list.

A professional resume in PDF format is all we need to start. During onboarding, we'll also ask about your job preferences—target roles, locations, salary expectations, and companies you're interested in or want to avoid. The whole setup takes about 15 minutes.

After you upload your resume and complete the preference survey, we typically begin sending applications within 24-48 hours. The first batch focuses on roles that are the strongest match for your profile while we continue building out your optimized application materials.

All our plans are one-time packages, not subscriptions—so there's nothing to cancel. Once you purchase a package, you own those application credits indefinitely. If you need to pause your job search, just let us know and we'll hold your remaining applications until you're ready.

Congratulations! Your remaining application credits never expire. You can use them for your next job search, or we can transfer them to a friend or colleague. Many of our users keep a few credits in reserve for opportunistic applications even after they've accepted an offer.

We offer a full refund within the first 7 days if we haven't sent enough applications yet. Once applications have been submitted, we can't offer refunds for those credits, but unused credits remain yours indefinitely. If you're unsatisfied with the quality, reach out—we'll work with you to make it right.